HOW CAN I PRINT MY TICKET OR ASSIGN IT TO SOMEONE ELSE?
WHERE IS THE BOX OFFICE?
The box office is located between the towers 7 and 8 of the stadium. Opening is 90 minutes before tipoff and closing 30 minutes after start.
WHEN DO DOORS OPEN BEFORE A GAME?
Generally, the doors will open one hour before the game starts.
I HAVE A DISABILITY. WHERE ARE THE ADAPTED ELEVATORS LOCATED?
The elevators cleared for access to the pavilion are in the even towers 4, 6, 10 and 12.
CAN I CHANGE SEATS DURING THE GAME?
No. Each person has an assigned location on his ticket and must stay there for the game.
IS THERE A TOY LIBRARY SERVICE FOR KIDS?
Yes. Located at Level IV Tower 8 has a capacity for 50 children aged 2 to 6 years. The availability of the service will be notified in advance before games.
- The standard entry per day and child is 3 euros *.
- There is the possibility of applying for a membership card for 50 euros.
- The child baskonista season ticket holder has free admission.
- “Superbat” subscribers of first, second and third levels will have free admission.
- The fourth level “Superbat” subscribers will have to pay the standard price. (3 euros).
*The entry does not give the right to access the stands to watch the game.
IS SMOKING PERMITTED INSIDE THE STADIUM?
Smoking is strictly prohibited inside the stadium. During halftime doors 2,6,10 on Level 2 and doors 4,8,12 on Level 4 are enabled for anyone who wants to go outside to smoke.
CAN I LEAVE THE ENCLOSURE TEMPORARILY AND COME BACK IN?
No. Once the corresponding ticket is used, if the sports enclosure is abandoned, you can not re-access it.
UNTIL WHAT AGE HAS A CHILD FREE ADMISSION?
Up to 4 years. From that age (inclusive) will be charged a ticket.
IS THERE AN OFFICIAL STORE IN THE STADIUM?
Yes. Between 7 and 8 towers street level, and inside the Stadium in Tower 8 2nd level.
WHERE CAN I GET A CLAIM FORM?
Complaint forms for anyone who requests them are available on the reception on tower 2 at street level.
WHERE ARE THE BARS LOCATED INSIDE THE STADIUM?
In total there are 12 bars throughout the stadium, one for each of the 12 access towers. 6 bars on Level 2, and other 6 bars on Level 4. The number of open bars depend on the estimated attendance for each game.
WHERE IS THE PREMIUM VIP LOUNGE?
You can access the Premium VIP Lounge descending from tower 4 (blue wristband) inside the stadium. Or ascending the stadium from the same tower.
WHERE IS THE SILVER VIP LOUNGE?
You can access the Silver VIP Lounge descending from tower 10 inside the stadium. Or ascending the stadium from the same tower.
Wristbands that give access to this lounge change every game.